Add a new menu item in ServiceNow’s header profile dropdown

One of the strengths of ServiceNow is its flexibility and the customization capability it offers. In this Tips & Tricks article you will learn one of the many ways ServiceNow can be adapted to your user needs.

Imagine the following situation:
You would like to add a new menu item in the profile dropdown which is in the header (for example to add a toggle switch between the normal interface and the service portal/CMS).

The idea behind this is to tailor the navigation options to make it faster for your users to access what they need. This can be achieved by implementing a global UI script with the following code in it:

addLoadEvent(function(){
      Try{
             var addItem = (window.top.$j(“#custom_menu_item_1”).length == 0);
              if (g_user.hasRoles() && addItem) {
                  //Replace ‘onclick’ by ‘href’ with the suffix of the portal
                  var menuItem = “<li><a id=’custom_menu_item_1′ onclick=’alert(\”Will switch to
                  portal\”)’>” + getMessage(“Switch to Portal”) + “</a></li>”;
                  var menuList = window.top.$j(“ul.dropdown-menu”);
                  if(menuList.length > 0){
                      menuList.append(menuItem);
                  }
              }
      }catch(e){
           //Uncomment for debugging
         //alert(e);
     }
});

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