Every department in the enterprise is a service provider. While service relationships are well defined and automated within IT, they are often inefficient, unstructured or non-existent in other enterprise service domains. Savvy IT leaders view this as an opportunity to help their business peers replace inefficient email-based service request and fulfillment processes with a proven IT service model.

With ServiceNow, enterprise shared services and lines-of-business don’t need to reinvent the service model. It’s easy to modify ServiceNow IT Service Automation Applications and create custom applications to manage and automate domain-specific services such as HR, Facilities, Legal, Finance and other enterprise service relationships.

As a ServiceNow Preferred Solutions Partner, Aspediens partners with you to evaluate your enterprise needs and build bespoke applications that will increase your company competitiveness. To get a further insight into Enterprise Service Management, check out the presentations showcased during our ESM Conference series :

The Service-Oriented Enterprise with ServiceNow

Every department in the enterprise is a service provider. While service relationships are well defined and automated within IT, they are often inefficient, unstructured or non-existent in other enterprise service domains. Georg Maureder, Solution Architect EMEA at ServiceNow will tell you how savvy IT leaders view this as an opportunity to help their business peers replace inefficient email-based service request and fulfilment processes with a proven IT service model.

Build a city on Automation – ESM at CERN

CERN is one of the most innovative organisations in the world and runs its entire city on ServiceNow. In the first 12 weeks of 2013, ServiceNow technology powered a range of 21,324 IT and 21,890 non-IT requests and incidents. Reinoud Martens, Service Manager at CERN shares their Service Management journey with us.