Are you administering a ServiceNow system and need to fine-tune features based on your organization’s needs? Want to learn how to automate more of your company processes? This two-day course provides hands-on practice for implementing new workflows and changing system settings.
Best Practices around a core set of ServiceNow applications are detailed and applied to course work. Starting with a Requirements document, students implement workflows and system enhancements to a ServiceNow system that has been in production for approximately 6-12 months.
A compelling story is woven throughout the course content and lab work to help students learn to:
- Capture class work in update sets to understand their purpose and movement
- Implement new workflows that use a variety of activities to understand how records are generated from workflows
- Coordinate Service Catalog options, including two-step checkout, cart controls, and variables
- Create and link Content Management System (CMS) content blocks and pages to present a menu of services to ServiceNow users
- Use a database view and trend data to do reporting. Field color assignment and security controls are discussed in relation to reporting.
- Implement a Web Services integration and learn about the possible data paths into ServiceNow.
- Set system controls that direct the right data to the right users at the right time.
- Investigate performance issues, learn troubleshooting tools, and use system logs to find issues.
Download the complete course description: ServiceNow Advanced System Administration – Training course synopsis Nyon
Fee is 1500 CHF per participant for the 2-day course including training material and lunch.
The class will be held at the Aspediens Office in Nyon