11.12.2018 – ServiceNow Fundamentals Training – Nyon, Switzerland
We are happy to inform you that our next ServiceNow Fundamentals Training session will take place from December 11 to 13, in our office in Nyon (no remote participation possible). The course teaches...
View Article04.12.2018 – ServiceNow Fundamentals Training – Zürich, Switzerland
We are happy to inform you that our next ServiceNow Fundamentals Training session will take place from December 4 to 6, in our office in Zurich (no remote participation possible). The course teaches...
View Article02.10.2018 – ServiceNow Fundamentals Training – Zürich, Switzerland
We are happy to inform you that our next ServiceNow Fundamentals Training session will take place from October 2 to 4, in our office in Zurich (no remote participation possible). The course teaches...
View Article05.06.2018 – ServiceNow Fundamentals Training – Nyon, Switzerland
We are happy to inform you that our next ServiceNow Fundamentals Training session will take place from June 5 to 6, in our office in Nyon (no remote participation possible). The course teaches...
View Article26.06.2018 – ServiceNow Fundamentals Training – Zürich, Switzerland
We are happy to inform you that our next ServiceNow Fundamentals Training session will take place from June 26 to 28, in our office in Zurich (no remote participation possible). The course teaches...
View Article24.04.2018 – ServiceNow Fundamentals Training – Zürich, Switzerland
We are happy to inform you that our next ServiceNow Fundamentals Training session will take place from April 24 to 26, in our office in Zurich (no remote participation possible). The course teaches...
View Article4 steps to define your ServiceNow platform roadmap
“If you don’t know where you are going, any road will get you there.” – Alice in Wonderland Today, hardly any organization has the luxury to satisfy themselves with just getting somewhere. It is easy,...
View ArticleHow to drive the everything-as-a-service uprising in the modern enterprise
Today everything can be accessed via an app – whether it’s booking a cab with UBER, a room with AirBnB, or even dinner from Deliveroo. The stark reality is that this has made it increasingly obvious...
View ArticleWhich Services and Processes could benefit from a Service Management approach?
In their private time and thanks to technology, people got used to great user experiences like online shopping, order a cab or a pizza in two clicks or check their account status on their bank app. In...
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6 free online resources every ServiceNow professional should know
Whenever you are stuck with a challenge in ServiceNow your first action is probably to ask a colleague or to check your company’s knowledge base. If this first attempt doesn’t bring a solution, you’ll...
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Practical Guide – Service Management for the Entire Enterprise
Over the past few years, Enterprise Service Management has become an important topic for all type of organizations. The idea behind it is that all units of the enterprise are service providers that aim...
View ArticleDXC Technology Acquires Logicalis SMC, Expanding its Position as a Leading...
TYSONS, Va., Oct. 10, 2017 – DXC Technology (NYSE: DXC), the world’s leading independent, end-to-end IT services company, today announced that it has signed an agreement to acquire Logicalis SMC, one...
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Why Before Business Rules should not update() or insert() records on other...
Our team has recently been through the analysis of the results of a ServiceNow ACE audit. We wanted to take this opportunity to share with you one of the findings which may not be obvious for everyone:...
View ArticleUsing mutual authentication in ServiceNow: What you should keep in mind
Some third-party service providers might require a SSL-based authentication for their Web services. Mutual authentication is easier to setup than WS-Security, still there are some tricks and unexpected...
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NOWFORUMS 2017 PARIS & FRANKFURT
Deliver Smarter, Faster IT, HR, Customer Service, and Security Services Attend NowForum to learn directly from the experts driving the future of digital transformation. During this one-day event you...
View Article3 tips to create a beautiful Service Portal in ServiceNow
Since the Helsinki release, a Service Portal is available in ServiceNow. It is an alternative to the Content Management System (CMS), providing an even better user experience. It is ready to use and...
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ServiceNow Jakarta: 10 features we are excited about
ServiceNow released the newest installment “Jakarta” on July 19, 2017. ServiceNow aptly named this release after Jakarta, Indonesia; known for its rich diversity in communities and cultures while being...
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Make HR Cool (Again)
…because “has it ever been?” Provocative joke aside, HR – just like any other service-oriented business unit – is under an increasing pressure to deliver a better service with less and to adapt to new...
View Article4 Service Management Trends in 2017 you can’t ignore
Everybody is talking about Service Management these days. Companies strive to implement or improve existing Service Management. It has been a relevant topic in the recent years, and emerged from ITSM...
View Article5 ELEMENTS FOR SUCCESSFUL SERVICENOW PLATFORM GOVERNANCE
Your ServiceNow platform implementation project has been closed, the deliverables and benefits expected have been realized, and things have been running smoothly operationally for a while. However,...
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